Thirty-two professionally trained Emergency Medical Dispatchers staff the Fallon Ambulance Service (FAS) Communications Center. This team of providers is dedicated to the quality management of service needs, from the initial call through to the safe delivery of expert care. FAS Communications staff members are required to maintain a current Emergency Medical Dispatch (EMD) certification through the National Academy of Emergency Medical Dispatch. This certification enables FAS Emergency Medical Dispatchers to provide lifesaving instructions to callers who need 9-1-1 ambulance service.
Every two years, Communications staff members must re-certify their EMD certification after completing a battery of continuing education training courses. Our experienced staff currently operates a full secondary PSAP (public safety answering point) for the towns of Dedham, Kingston, Weymouth and the city of Quincy. Through the E-911 system, we handle over 25,000 medical emergencies. In total, the FAS Communications center fields nearly 200,000 annual calls for service, ranging from routine medical transportation through to critical care and 9-1-1 ambulance service.